Service Request Ticket

Service Request Information

CONTACT	Name	Litchfield, Donna	Date	Oct 11, 2016 08:10 AM
	Department	Facilities Services	Phone	88903
	Location		Email	litchfid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141187 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5YYKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5yykv42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFER from W#20091316 MAY2016: Adobe Acrobat Pro 10 WIN from P0083800, AutoCAD Architect 2013 standalone license + 1 yr subscription(til 11-12-2013)P0087499; Graphisoft ARCHICAD v21 WIN P0105320 SEPT2017 SR65027; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop and Microsoft Project Standard 2016 P0105539 OCT2017 SR65359; Microsoft Wireless Desktop 2000, Black #M7J-0001 VISA208--8426 MAR2019 Order10784; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019;
	Wired NIC	98:90:96:D9:39:95

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 11, 2016 08:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 11, 2016 08:50 AM	Done!	Add Attachment
Amy Anderson	Oct 11, 2016 08:10 AM	Computer detected virus called Zeus. She is running anti malware scan. She would like for a tech to come look at it. She is in the planning office of the physical plant. WOU 20141187	Add Attachment