Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 11, 2016 10:14 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140221 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JYJXS12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	JYJXS12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1
	Wired NIC	34:17:EB:BB:91:99

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Megan Thibeault	Oct 11, 2016 12:29 PM	Task reassigned to Self Resolved.	Add Attachment
Megan Thibeault	Oct 11, 2016 12:29 PM	Task reassigned to Self Resolved.	Add Attachment
Megan Thibeault	Oct 11, 2016 12:29 PM	Lee checked this out, no problem. Need to toggle to use keyboard and mouse on other system	Add Attachment
Amy Anderson	Oct 11, 2016 10:14 AM	Amelia from the library called saying that the VDI at teaching station in the library room 108 was not working. They rebooted the computer and it started working, but the pc is still having issues. She did not know what kind of issues it was still having. There is a presentation in the room until 12 and they would like a tech to come by afterward to look at PC WOU# 20140221	Add Attachment