Service Request Ticket - # 61679

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 11, 2016 02:11 PM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160140[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 20DTPD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20DTPD2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1B:77:FA

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Oct 11, 2016 03:59 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ryp Ring Oct 11, 2016 03:59 PM 
Her monitor did not select display port
 Add Attachment
Ryp Ring Oct 11, 2016 03:01 PM 
Task reassigned to Ryp Ring.
 Add Attachment
Kyle Arthenayake Oct 11, 2016 02:11 PM 
computer screen is all black. all cords are
plugged in. computer screen has power and so does
the cpu. Has tried restarting the computer as well.
 Add Attachment