Service Request Ticket - # 61684

Service Request Information

CONTACT Name Boggs, Ellie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 12, 2016 09:28 AM
Department President’s Office Phone 89294
Location Email boggse@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160186[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag 4LBLKC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 4LBLKC2 Location Ellie Boggs,President's Council STOLEN NOV/DEC2017

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFERRING TO NEW LAPTOP DEC2017: Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop NOV2016

Wired NIC 28:F1:0E:1F:30:5D


Wireless NIC 40:49:0F:8A:FA:85

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Oct 12, 2016 01:44 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Oct 12, 2016 01:44 PM 
I installed new drivers and got it working again.
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Amy Anderson Oct 12, 2016 09:28 AM 
Ellie called saying that whenever she uses the 
video feature called zoom for conference calls. 
The light on her camera does not turn on and the 
video does not work.
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