Service Request Ticket

Service Request Information

CONTACT	Name	Kauffman, Brian	Date	Oct 12, 2016 01:18 PM
	Department	Western Community Policing Institute	Phone	14008
	Location		Email	kauffmab@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140384 (opens in a new window)	Bldg/Room	MA 230
	Service Tag	37P6K32	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	37P6K32	Location	Maaske 230 - Marianne Novotny
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; NEW VERSION: Adobe Captive v.11 (2019) UCS2019009271 JULY 2019 SR# ;(was Adobe Captivate 10 (2017 release) License P0105529 was on W#20090160 for Brian Kauffman (order #9738) JUNE 2017 SR#65369;)
	Wired NIC	34:E6:D7:1A:CE:74
	Wireless NIC	80:00:0B:67:3C:2A
	Bluetooth NIC	80:00:0B:67:3C:2E

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Oct 13, 2016 09:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 13, 2016 09:57 AM	installed skyped and asked him to call if he has issues	Add Attachment
Megan Thibeault	Oct 13, 2016 08:59 AM	Task reassigned to Megan Eichler.	Add Attachment
Amy Anderson	Oct 13, 2016 08:04 AM	Called saying available between now and 9:30	Add Attachment
Shina Oladiti	Oct 12, 2016 04:24 PM	Drop a note for him.	Add Attachment
Shina Oladiti	Oct 12, 2016 02:58 PM	Stopped by his office, but he was out for classes and his schedule says he would be back by 4pm	Add Attachment
Kirsten Fauser	Oct 12, 2016 01:18 PM	The webcam on his laptop is not working. Called and would like someone to come over and help him figure it out. Available until 1:45 (10/12) Available all morning (10/13)	Add Attachment