Service Request Ticket - # 61705

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 13, 2016 10:01 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130050[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL133982E Location PDR

Model ColorQube 8870 Hostname learninglab.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.64.24 Metered Code: 0598 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:1E:8A:39

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 13, 2016 02:01 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Oct 13, 2016 02:01 PM 
Went down and it was working again. Looked at some
of the maintenance parts. Everything looked okay
and students were printing to it. Told them to
give me a call if it acts up again.
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Amy Anderson Oct 13, 2016 10:01 AM 
Emily Calcagno from the advising office called saying that the 
printer for the students in APSC 401 is not working. On any of 
the ten computers in their office, the documents are not 
printing. They get an error on all of the computers saying 
unable to print. Printer name is lab aalc.
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