Service Request Ticket - # 61708

Service Request Information

CONTACT Name Harrington, Julia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 13, 2016 11:37 AM
Department Creative Arts/Music Phone 88275
Location Email harringtonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101324[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
Serial No. SC02FV1UGDH2L Location PDR

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS MAC OS X 10.6 (Snow Leopard) Software Shipped with OS 10.6 but eligible for free upgrade to 10.7(see Tricia for details of licensing), MS Office 2011 std MAC from P0080720

Wired NIC C8:2A:14:46:14:EA


Wireless NIC E4:CE:8F:29:77:20


Bluetooth NIC E4:CE:8F:29:77:21

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact nwanderschied14@wou.edu 88925

Tracking

Entered by Date Memo
Nick Wanderschied
Email

Public
Entered by Date Memo
Nick Wanderschied Oct 13, 2016 01:41 PM 
Status changed from (2) Scheduled to (5) Completed
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Nick Wanderschied Oct 13, 2016 01:41 PM 
Updated java on firefox and safari.
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Nick Wanderschied Oct 13, 2016 01:27 PM 
Task reassigned to Nick Wanderschied.
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Ranjit Kayastha Oct 13, 2016 11:47 AM 
Status changed from (1) Pending to (2) Scheduled
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Ranjit Kayastha Oct 13, 2016 11:47 AM 
Status changed from (1) Pending to (2) Scheduled
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Ranjit Kayastha Oct 13, 2016 11:47 AM 
They have a loaner laptop and they just need some
updates according to Hallie.
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Hallie Jensen Oct 13, 2016 11:37 AM 
Available anytime after 1:30
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