Service Request Ticket - # 61709

Service Request Information

CONTACT Name Witwer, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 13, 2016 11:58 AM
Department Business/Economics Division Phone 88421
Location Email witwerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121239[Edit Inv] (opens in a new window) Bldg/Room WEST 107
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25KV2PKDNML Location Mark Seabright [RETIRED was used by visiting prof]

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:D6:5B:71


Wireless NIC EC:35:86:47:C7:B6


Bluetooth NIC EC:35:86:47:C7:B7

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact nwanderschied14@wou.edu 88925

Tracking

Entered by Date Memo
Nick Wanderschied
Email

Public
Entered by Date Memo
Nick Wanderschied Oct 13, 2016 02:25 PM 
Status changed from (1) Pending to (5) Completed
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Nick Wanderschied Oct 13, 2016 02:25 PM 
Installed microsoft remote desktop
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Nick Wanderschied Oct 13, 2016 01:41 PM 
Task reassigned to Nick Wanderschied.
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Nick Wanderschied Oct 13, 2016 01:25 PM 
Task reassigned to UCS Tech.
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Nick Wanderschied Oct 13, 2016 01:22 PM 
Task reassigned to Nick Wanderschied.
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Megan Thibeault Oct 13, 2016 12:58 PM 
Task reassigned to UCS Tech.
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Megan Thibeault Oct 13, 2016 12:58 PM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Oct 13, 2016 12:58 PM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Oct 13, 2016 12:58 PM 
Pick up machine and bring it back to reimage
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Shandelle Plasker Oct 13, 2016 11:58 AM 
****This is an email****
Hello,
We have a Mac computer (WOU # 20121239) in West
House 110 that needs an update to the operating
system and access to Microsoft Remote Desktop.   I
can be the contact person for this, since I can
contact the visiting faculty member in that
office. I will be here from 1:00-5:00 today. 
Thank you,
Kathy
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