Service Request Ticket - # 61722

Service Request Information

CONTACT Name Dutton, Bryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2016 09:04 AM
Department Natural Science/ Biology Phone 88452
Location Email duttonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130738[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 3595M02 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918, TRANSFERED TO W#20160994 AUG2018 SR68618: Camtasia Studio V.8/Snagit v.12 academic bundle from VISA2014004146

Wired NIC 34:17:EB:9A:49:B1

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Oct 14, 2016 11:49 AM 
Status changed from (1) Pending to (5) Completed
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Tim Taylor Oct 14, 2016 11:49 AM 
the C: drive had less than 1GB free so no user
profiles could be created. Bryan transferred 4GB
to an external hard drive and the student was able
to have a profile created for her and log on
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Tim Taylor Oct 14, 2016 11:02 AM 
Task reassigned to Tim Taylor.
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Amy Anderson Oct 14, 2016 09:04 AM 
Bryan has a student who is unable to log into 
the computer in his office WOU# 20130738[Edit Inv]. The 
student is able to log into computers else 
where on campus but not on his. The student and 
Bryan will be in his office NS 021C today at 
11.
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