Service Request Ticket - # 61729

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2016 12:50 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20130296[Edit Inv] (opens in a new window) Bldg/Room HL 1st Floor
Service Tag Description Wyse P25 zero client 32MB FLASH/512MB #909569-01L
Serial No. 9F2DM606035 Location HL REF Station #19

CPU Teradici TERA2321 PCoIP


OS Unknown Software Microsoft Office Pro Plus 2013 from P0091580, Microsoft VDA subscription from P0091580, VMWare View 5 Premier from P0091580

Wired NIC 00:80:64:B3:2F:8F

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Oct 14, 2016 03:50 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Shina Oladiti Oct 14, 2016 03:50 PM 
The monitor is faulty, replaced it with new one
with WOU number W#20090227[Edit Inv]. the old monitor is
W#20090211[Edit Inv]
 Add Attachment
Shina Oladiti Oct 14, 2016 01:05 PM 
Task reassigned to Adeshina Oladiti.
 Add Attachment
Amy Anderson Oct 14, 2016 12:50 PM 
Computer with vdi unit WOU# 20130296[Edit Inv] will show 
the screen for one second and then the screen 
will go black.It is on the first floor of the 
library on the east side. There is a sign on it 
that says out of order.
Add Attachment