Service Request Ticket - # 61745

Service Request Information

CONTACT Name Cardinal, Marita   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 17, 2016 12:22 PM
Department Health & Exercise Science Phone 88023
Location Email cardinm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150681[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25RV0FLGG7D Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715

Wired NIC 38:C9:86:49:E0:B3


Wireless NIC 28:F0:76:48:3E:06


Bluetooth NIC 28:F0:76:48:3E:07

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Oct 17, 2016 01:57 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Oct 17, 2016 01:57 PM 
She called in half an hour and said the issue is
fixed. SRD forgot to update the ticket.

Went there and looked at it.
So the computer was not frozen she pressed update
for OS Sierra which was being installed which was
the reason she was thinking it was frozen.
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Ranjit Kayastha Oct 17, 2016 12:39 PM 
Task reassigned to Ranjit Kayastha.
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Kirsten Fauser Oct 17, 2016 12:22 PM 
Called and said her computer is completely 
frozen. 
She tired to restart it but now it is running 
very slowly. 
Is available until 2pm today.
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