Service Request Ticket - # 61748

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 17, 2016 02:13 PM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Tablet Edit WOU # 20100826[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iPad2 with Wi-Fi 16GB-Black #MC769LL/A
Serial No. DLXFPN8LDFHW Location PDR

CPU 1GHz dual-core Apple A5


OS Unknown Software shipped with Apple iOS 4.3.3

Wireless NIC A4:D1:D2:15:EC:60


Bluetooth NIC A4:D1:D2:15:EC:61


TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Jan 18, 2017 04:17 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Tim Taylor Jan 17, 2017 10:31 AM
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Dec 02, 2016 08:36 AM
Task reassigned to Tim Taylor.
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Ranjit Kayastha Dec 02, 2016 08:36 AM
Explained Tim about the SR. He was with me when we
did the other iPad settings so he know everything.

Contact Darla Kimber in Final weeks.
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Ranjit Kayastha Nov 10, 2016 12:00 PM
Sent email to Darla and Kimber.

****This is an email****
Hello,

Looks like we forgot to rename the iPads with
their WOU Number. The cart had 21 iPad's today so
we did rename all of those that were there and
also all of them will have a WOU logo as a
background too now.

The 9 iPad's that were checked out are:

W#20100812[Edit Inv]
W#20100813[Edit Inv]
W#20100814[Edit Inv]
W#20100820[Edit Inv]
W#20100821[Edit Inv]
W#20100825[Edit Inv]
W#20100827[Edit Inv]
W#20100839[Edit Inv]
W#20100840[Edit Inv]

If you could hold up on them as they are returned
back and give us a call.

Thank You,
Ranjit
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Ranjit Kayastha Nov 10, 2016 11:53 AM
Look like we did forgot to change the WOU# in the
iPad. Went there and renamed all the iPad's.

Some were checked out so I will send an email to
Darla & Kimber so that they could keep it aside
for us.

Only 9 iPads needs to be renamed as they were
checked out. They are:

W#20100812[Edit Inv]
W#20100813[Edit Inv]
W#20100814[Edit Inv]
W#20100820[Edit Inv]
W#20100821[Edit Inv]
W#20100825[Edit Inv]
W#20100827[Edit Inv]
W#20100839[Edit Inv]
W#20100840[Edit Inv]
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Ranjit Kayastha Nov 10, 2016 11:49 AM
The lock code for the iPad cart is: 8082

The WOU Numbers are:

W#20100812
W#20100813
W#20100814
W#20100815
W#20100816
W#20100817
W#20100818
W#20100819
W#20100820
W#20100821
W#20100822
W#20100823
W#20100824
W#20100825
W#20100826
W#20100827
W#20100828
W#20100829
W#20100830
W#20100831
W#20100832
W#20100833
W#20100834
W#20100835
W#20100836
W#20100837
W#20100838
W#20100839
W#20100840
W#20100841
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Ranjit Kayastha Nov 10, 2016 11:45 AM
Gave the ipad to her.
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Ranjit Kayastha Nov 10, 2016 10:55 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Nov 10, 2016 10:55 AM
iPad Unlocked :D :)

Done with the setup.

Ready to go now.
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Megan Thibeault Nov 09, 2016 02:03 PM
Status?
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Ranjit Kayastha Nov 07, 2016 04:56 PM
****This is an email****
Hi Ranjit,


Thanks for sending the proof of purchase for this
product:


Product: IPAD WI-FI 16GB BLACK - 10 PACK-USA

Serial number: DLXFPN8LDFHW


After reviewing the provided documentation, we
have turned off Find My iPhone Activation Lock on
your device. You can now perform a recovery-mode
restore to erase the device and set it up with a
different Apple ID.


For more information on how to perform a
recovery-mode restore, see this article:


iOS: Unable to update or restore

https://support.apple.com/HT201263


Warning:  When you restore the device and remove
the current Apple ID, all data associated with
that Apple ID will be deleted from the device and
will not be restored when you set up a different
Apple ID. This includes, but is not limited to,
iTunes and App Store purchases, content stored in
iCloud, and any iMessage conversations.


Please contact us by phone if you have any other
issues or questions.   To find the right phone
number, see this article:


http://support.apple.com/kb/HE57


Thanks for contacting AppleCare.


Sincerely,


AppleCare Account Security


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Ranjit Kayastha Nov 04, 2016 09:20 AM
Status changed from (6) Ready to Deliver to (1) Pending
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Ranjit Kayastha Nov 04, 2016 09:20 AM
Priority changed from (1) Highest Priority to (3) Priority.
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Ranjit Kayastha Nov 02, 2016 03:57 PM
****This is an email****
We’ll be in touch.


We have received your request and will get back to
you in approximately 2-10 business days.


To check an Activation Lock status on your device,
please visit:
https://www.icloud.com/activationlock/


If you have any other issues or questions, please
contact us by phone. To find the right phone
number, see this article: 
http://support.apple.com/en-us/HT201232


Thanks,
Apple Support
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Ranjit Kayastha Nov 02, 2016 03:14 PM
Hello,

Apple iPad2 with Wi-Fi 16GB-Black #MC769LL/A

Serial # DLXFPN8LDFHW
Purchase Order # P0079808
Purchase Date 05-APR-11
Invoice # 2010-0638
Received Date 16-MAY-11


UNLOCK AUTHORIZATION STATEMENT: I [Ranjit
Kayastha] representing [Western Oregon University]
authorize Apple, Inc. to unlock the devices listed.

WERE THE DEVICES USED BY EMPLOYEES / STUDENTS?:  Both
WHY IS THE BUSINESS / INSTITUTION UNABLE TO REMOVE
FIND MY IPHONE ACTIVATION LOCK?: User is no longer
in campus and we are unable to contact him.

CASE NUMBER: 100057909713
PRODUCT SERIAL NUMBER: DLXFPN8LDFHW
PRODUCT IMEI/MEID: (Cellular devices only)
PRODUCT DESCRIPTION: Apple iPad2 with Wi-Fi
16GB-Black #MC769LL/A

BUSINESS/INSTITUTION NAME: Western Oregon University
REQUESTOR NAME: Ranjit Kayastha
PHONE NUMBER: 503-838-8925
STREET ADDRESS: 345 Monmouth Ave. N.
CITY/STATE: Monmouth/Oregon             
POSTAL CODE: 97361
EMAIL ADDRESS: rkayastha14@mail.wou.edu

Thanks,

Ranjit Kayastha
Lead Student Technician
University Computing Services, WOU
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Ranjit Kayastha Nov 02, 2016 03:14 PM
Hello,

Please review the form below and complete or
correct any needed information. Afterwards please
copy and send to pv_inst_amr@apple.com using "
100057909713 - Western Oregon University" as the
subject, and attach any and all Proof of Purchase
documents, unless confirmed by your Advisor. A
reply will be sent within 10 business days.

To be considered valid, the receipt must include
the following information:

1. Reseller’s name
2. Reseller’s address, phone number or website URL
3. Date of purchase when the product was
originally sold
4. Product serial number, IMEI number or MEID number

The serial number can be typed or handwritten. If
the reseller didn’t provide the serial number on
the receipt, you can write the number on the
receipt before you send it. For help finding your
product’s serial number, see this article:

How to find the serial number of your Apple
hardware product
http://support.apple.com/kb/HT1349

To better assist you press this mail to link that
will create a new email with body, subject, and
mail address
Click Mailto Link

=========== Copy the Form Between the Dotted Lines
as the Body ===========

UNLOCK AUTHORIZATION STATEMENT: I [YOUR NAME]
representing [BUSINESS/INSTITUTION NAME] authorize
Apple, Inc. to unlock the devices listed.

WERE THE DEVICES USED BY EMPLOYEES / STUDENTS?:
WHY IS THE BUSINESS / INSTITUTION UNABLE TO REMOVE
FIND MY IPHONE ACTIVATION LOCK?:

CASE NUMBER: 100057909713
PRODUCT SERIAL NUMBER:
PRODUCT IMEI/MEID: (Cellular devices only)
PRODUCT DESCRIPTION:

BUSINESS/INSTITUTION NAME:
REQUESTOR NAME:
PHONE NUMBER:
STREET ADDRESS:
CITY/STATE:
POSTAL CODE:
EMAIL ADDRESS:

=========== Copy the Form Between the Dotted Lines
as the Body ===========

Best regards,
The Apple Support Team 
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Ranjit Kayastha Nov 02, 2016 08:14 AM
Will contact apple today.
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Ranjit Kayastha Oct 27, 2016 03:59 PM
Task reassigned to Ranjit Kayastha.
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Nick Wanderschied Oct 27, 2016 03:19 PM
Delivered these. Kimber did not know the code for 
the remaining one but said she would try to figure 
it out and let us know.
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Amy Anderson Oct 27, 2016 01:59 PM
Priority changed from (3) Priority to (1) Highest Priority.
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Amy Anderson Oct 27, 2016 01:59 PM
Available until 5 today for delivery
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Megan Thibeault Oct 27, 2016 09:18 AM
Priority changed from (1) Highest Priority to (3) Priority.
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Ranjit Kayastha Oct 26, 2016 04:38 PM
Task reassigned to UCS Tech.
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Ranjit Kayastha Oct 26, 2016 04:38 PM
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Oct 26, 2016 04:38 PM
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Oct 26, 2016 04:38 PM
The iPads are under Tim's desk in two laptop bags.

One iPad is on my desk which needs to be worked on. 
Can deliver the remaining of the iPads which are
in the bag to Darla or Kimber and also ask them if
they know the password for this iPad #COE 826 or
we can tell them to contact the last person who
checked it now. If not we will have to call apple
so let them know it will take few days for us to
make this one iPad ready.
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Ranjit Kayastha Oct 26, 2016 03:02 PM
All the ipads are set and ready to be delivered. 

Except one that has a passcode. 
Left a Vm asking for availabilty and asking to
contact the person who checked out the iPad last.
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Ranjit Kayastha Oct 26, 2016 10:02 AM
Task reassigned to Ranjit Kayastha.
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Tim Taylor Oct 24, 2016 05:07 PM
the two that are charging need to be reset and go
from there
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Tim Taylor Oct 24, 2016 05:06 PM
ones on my desk
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Tim Taylor Oct 24, 2016 05:06 PM
No my desk four are done. two need charging. All
others near my desk need to be logged into iTunes. 
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Megan Thibeault Oct 24, 2016 08:32 AM
Status?
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Ryp Ring Oct 21, 2016 05:00 PM
Task reassigned to UCS Tech.
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Ranjit Kayastha Oct 21, 2016 10:51 AM
Task reassigned to Ryp Ring.
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Ranjit Kayastha Oct 18, 2016 11:08 AM
Task reassigned to Ranjit Kayastha.
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Nick Wanderschied Oct 18, 2016 10:00 AM
Picked these up and put them on the high bench 
next to John and Paul's desks.
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Nick Wanderschied Oct 18, 2016 09:09 AM
Emailed asking when would be a good time to pick 
them up.
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Natalie Plasker Oct 17, 2016 02:13 PM
****This is an email****
Hello,

I have 40 ipads/ ipad mini's that need to be swept
clean/reimaged and a generic itunes account
established on them in order for our students to
check them out and use them to record their
required samples for their teacher licensure. 

The 30 unit ipad cart already has the generic
itunes acct:
User: woupods
Password: woupodsuser

It's OK if the remaining units have the same
account set-up.

The units are in private storage here in RWEC,
come see me for access.
​
Thanks for your help!​
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