Service Request Ticket - # 61762

Service Request Information

CONTACT Name Holmes, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2016 11:02 AM
Department College of Education Phone 88731
Location Email holmesh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130377[Edit Inv] (opens in a new window) Bldg/Room SSC 123
Service Tag 8L1ZRY1 Description Dell XPS14 i7-3537U Processor, 8GB DDR3 1600MHz
Serial No. 8L1ZRY1 Location Project Coord. PEPNet West GRANT, Heather Holmes

CPU Intel Core i7-3537U(2.0GHz, 4M, to 3.1GHz turbo)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro 2013 from P0092010 ***TRANSFER FROM W#20100258***Pinnacle Studio HD Ultimate Coll. from VISA2010001842, UPGRADED AND TRANSFERRED TO W#20160890 Camtasia Studio v7/Snagit v10 bundle from VISA2010001843 DO NOT REINSTALL, Adobe Acrobat PRO v9 Win License from P0076844, Adobe Photoshop Extended CS5 Win from P0076844

Wired NIC F0:1F:AF:3C:1B:C3


Wireless NIC B4:B6:76:CD:5A:2D


Bluetooth NIC B4:B6:76:CD:5A:31

TECHS Submitted by Service Request Desk Contact ucshelpdesk@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Nov 22, 2016 12:13 PM 
Task reassigned to Megan Eichler.
 Add Attachment
Megan Thibeault Nov 22, 2016 12:13 PM 
Task reassigned to Megan Eichler.
 Add Attachment
Megan Thibeault Nov 22, 2016 12:13 PM 
No contact back, closing ticket.
Add Attachment
Megan Thibeault Nov 02, 2016 08:33 AM 
****This is an outgoing email****
Hi Heather,

We were just following up with you regarding a
service request that we have for you.  (#61762)

Description: Faculty Reports - Course Evaluations

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Megan Eichler
 Add Attachment
Public
Kyle Arthenayake Oct 26, 2016 02:31 PM 
Left VM
Add Attachment
Ranjit Kayastha Oct 21, 2016 10:56 AM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Ranjit Kayastha Oct 21, 2016 10:56 AM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Ranjit Kayastha Oct 21, 2016 10:56 AM 
Left VM asking for availability again.
 Add Attachment
Ranjit Kayastha Oct 19, 2016 09:54 AM 
Left VM asking for availability.
 Add Attachment
Ranjit Kayastha Oct 18, 2016 12:42 PM 
Status changed from (7) Waiting for Contact to (1) Pending
 Add Attachment
Ranjit Kayastha Oct 18, 2016 12:41 PM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Ranjit Kayastha Oct 18, 2016 12:41 PM 
Nick went to her office she is not there.

Left a VM asking for availability.
 Add Attachment
Service Request Desk Oct 18, 2016 12:07 PM 
Left a voice message to try restarting or opening
in a new window.
 Add Attachment
Service Request Desk Oct 18, 2016 11:11 AM 
Task reassigned to UCS Tech.
 Add Attachment
Service Request Desk Oct 18, 2016 11:11 AM 
Check cache and also try opening in a different
browser or right clicking and opening in a new window.
 Add Attachment
Service Request Desk Oct 18, 2016 11:02 AM 
Heather is unable to open the link for Faculty
Reports - Course Evaluations in her Portal.
 Add Attachment