Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 18, 2016 01:58 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140244 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FD8ST12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	FD8ST12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1
	Wired NIC	34:17:EB:C2:2F:50

TECHS	Submitted by	Service Request Desk	Contact	ucshelpdesk@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 19, 2016 08:07 AM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Oct 19, 2016 08:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Oct 19, 2016 08:07 AM	see SR 61775.	Add Attachment
John Rushing	Oct 19, 2016 08:03 AM	UPCC 104 A	Add Attachment
Service Request Desk	Oct 18, 2016 02:00 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Service Request Desk	Oct 18, 2016 02:00 PM	computer needs imaged.	Add Attachment
Service Request Desk	Oct 18, 2016 01:58 PM	Nathan was looking at it for us.	Add Attachment
Service Request Desk	Oct 18, 2016 01:58 PM	Group Policy error message when logging in.	Add Attachment