Service Request Ticket - # 61770

Service Request Information

CONTACT Name Widmer, LaVerne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2016 02:42 PM
Department OHSU School of Nursing Phone 88667
Location Email widmerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20101489[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Dell Professional P2210 22in HAS Wide Monitor
Serial No. CNOU829K7287215IA1VM Location Loaner shelf
TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Oct 19, 2016 10:38 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Oct 19, 2016 10:38 AM 
DONE!!
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Ranjit Kayastha Oct 19, 2016 09:50 AM 
Task reassigned to Ranjit Kayastha.
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Amy Anderson Oct 19, 2016 09:19 AM 
Contact changed from Jennifer Kepler to LaVerne Widmer.
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Amy Anderson Oct 19, 2016 09:19 AM 
Called to walk her through switching the monitor to primary monitor through 
the screen resolution setting. When she went there it says that Monitor 1 
(monitor on her left) is the primary monitor. Which is what she wants. But 
when she closes out of the settings, monitor 2 (monitor on her right) is 
still the primary monitor.
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Amy Anderson Oct 19, 2016 08:28 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Amy Anderson Oct 19, 2016 08:28 AM 
Priority changed from (2) High Priority to (3) Priority.
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Amy Anderson Oct 19, 2016 08:28 AM 
She was able to log into the computer. But now the 
secondary monitor is her primary monitor . Which 
is making it hard to do her work because the mouse 
is backward.
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John Rushing Oct 19, 2016 08:28 AM 
Priority changed from (3) Priority to (2) High Priority.
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Kyle Arthenayake Oct 18, 2016 02:42 PM 
The computer is locking out its user. The user has
tried Control ALT Delete as well as turning it off
and on, but has had no luck
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