Service Request Ticket - # 61774

Service Request Information

CONTACT Name Gonzalez, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2016 04:11 PM
Department College of Liberal Arts and Sciences Phone 88488
Location Email gonzalezh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20121145[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870/DN Color Printer
Serial No. XFL131490 Location PDR

Model P8860/DN Hostname elements.wou.edu
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord, NOT STUDENT TECH and NOT PAGEPACK IP: 140.211.184.6 Ink/Toner Refill

Wired NIC 9C:93:4E:1E:45:AB

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Nov 02, 2016 04:39 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Nov 02, 2016 04:39 PM 
I have re turned their printer and brought back
the loaner.
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Shandelle Plasker Oct 28, 2016 03:37 PM 
The printer ended up needing 3 different parts.
One of the Shafts were broken. I had a spare
printer used for parts in the office. Was able to
fix the printer with the spare parts.
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Shandelle Plasker Oct 26, 2016 09:24 AM 
Set them up with a loaner. Have there machine at
my desk. Megan ordered me a part which we hope
fixes the issue. Part should arrive today.
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Megan Thibeault Oct 25, 2016 01:49 PM 
Task reassigned to Shandelle Pepper.
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Megan Thibeault Oct 25, 2016 09:48 AM 
97,720 isn't an error code. Please check what the
actual error code is. We should swap this out for
a loaner and bring this one back to work on it. I
believe there is a colorqube from ED we can use.
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John Rushing Oct 19, 2016 08:12 AM 
The noise was there before we put in the 
maintenance kit.  The previous maintenance kit 
was pulled out before Ryp got there.  We could 
not put the new kit in until I restarted the 
printer because the kit would not slide in.
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Kyle Arthenayake Oct 18, 2016 04:11 PM 
Ryp and John installed a maintenance kit to this
printer. While working on it John and Ryp noticed
these noises. John noticed an error code
97,720.00:766792. John believes it is the drive
motor. Noises started after new maintenance kit
was installed. Error message happens for a few
seconds then turns off. Printer is no longer under
maintenance.
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