Service Request Ticket - # 61775

Service Request Ticket - # 61775

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 19, 2016 07:58 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140244 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FD8ST12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	FD8ST12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1
	Wired NIC	34:17:EB:C2:2F:50

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 21, 2016 03:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 21, 2016 03:58 PM	Setup completed!	Add Attachment
Shina Oladiti	Oct 20, 2016 09:19 AM	The machine is setup up. Will have to go later cos i was told Nathan has a preferred video driver and i would have to check with him on that. It is perfectly working for now.	Add Attachment
Ranjit Kayastha	Oct 20, 2016 08:15 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ranjit Kayastha	Oct 20, 2016 08:15 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Shina Oladiti	Oct 19, 2016 03:39 PM	All updates done except Starboard 9.5, i think that should be install while setting it up and metric i-learn should probably comes with it.	Add Attachment
Shina Oladiti	Oct 19, 2016 12:04 PM	Imaging completed. Installing the special software's.	Add Attachment
Tim Taylor	Oct 19, 2016 09:51 AM	started imaging	Add Attachment
Tim Taylor	Oct 19, 2016 09:46 AM	additional software after standard image: Starboard Software 9.5 quicktime Turning Point Metric i-learn math toolbox(might be part of Starboard software) Synamptics pointing device driver Wolfvision	Add Attachment
Tim Taylor	Oct 19, 2016 09:18 AM	put loaner in, old cpu on ITC007 counter ready to be imaged	Add Attachment
John Rushing	Oct 19, 2016 08:05 AM	Same SR as 61768. Closing SR 61768	Add Attachment
John Rushing	Oct 19, 2016 07:58 AM	no class until 9am.	Add Attachment
John Rushing	Oct 19, 2016 07:58 AM	20140244 needs reimaged. It keeps getting Temp Profiles and not allowing some users to login just like OMA 103 did last week.	Add Attachment