Setup is done. And it is working presently 

Status changed from (5) Completed to (1) Pending

Status changed from (2) Scheduled to (5) Completed

****This is an email****
Hello,

Everything is Setup on you iMac and was ready on
Thursday. The only thing not working was
parallels. The parallels got installed and we were
able to install Windows too on it but there was no
network on the windows side. We tried to fix the
issue but it was making sense after we tried
almost everything. Finally, I worked on your
machine today too all day and we figured out that
the parallel version you have is Version 8 and it'
not compatible with the OSX El. Capitan which is
one step down to the newest version Sierra.
Looks like you were using an old version of
Operating System before you upgraded it to Sierra.
So we have two options now. Either to have an old
operating system back on your machine or you have
to purchase a newer Parallels.
Besides parallel your computer is all set and
ready to be delivered to you.

I also have one more additional question for you.
Did you use parallels after you upgrade it to Sierra?
It looked like you haven't used Parallels from a
long time.

If you have any questions, please email me back or
call our office at 8-8925.

Thanks,
Ranjit
Lead Student Technician
UCS

Jaime called for an update on the laptop

Did the test as Megan has said below. Doesn't have
any issue.

The screensaver was Put on sleep whenever
possible. I think that's the issue but she says
the computers just shuts down even when she is using.
She has upgraded it to Sierra a week back.

Her personal laptop was also having the same
issue. Reimaging fixed it and that is what she
wants in this machine too.

I have clicked the picture of all her software in
the applications. She saved all her files. I did
saved all the printers too. She has Parallels and
I want to save that file before starting to image it.

The iMac is near my desk in the floor.

**have to save the parallels file before imaging**

Use Apple Diagnostics

    Open Help Viewer’s Action pop-up menu (looks
like a gear), then choose Print to print these
instructions.
    Disconnect all external devices except the
keyboard, mouse, display, and speakers. If you
have an Ethernet cable or external DVD drive,
disconnect it.
    Restart your Mac, holding down the D key while
the Mac restarts.

    After your Mac restarts, Apple Diagnostics
starts automatically. When Apple Diagnostics is
finished, it lists any problems it finds. (The
reference code is for use by Apple Support.)

    To change the language, press Command (⌘)-L.
    Follow the onscreen instructions. To start
your Mac from the built-in recovery disk and open
the “Contact Apple Support” webpage in Safari,
click “Get started.”

    If Apple Diagnostics reports that your Wi-Fi
card is not working properly, contact Apple
Support or take your Mac to an Apple Store or
Apple service provider.

Priority changed from (3) Priority to (1) Highest Priority.

Her computer has been randomly crashing. When 
it crashes it completely shuts off and then 
restarts itself. 
Also when it goes to sleep it completely turns 
off. 

Is available Tuesday (10/25) 10am-3pm