Service Request Ticket

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Service Request Information

CONTACT	Name	Holbert, Andrew	Date	Oct 19, 2016 04:17 PM
	Department	VP Student Affairs	Phone	89246
	Location		Email	holberta@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091136 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
	Serial No.	W8019UKLATM	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office for Mac 2008 from P0075003, Telestream - ScreenFlow 2 from VISA2009001563 (NEW JAMF 10.9.5)
	Wired NIC	58:B0:35:FE:BF:0B
	Wireless NIC	F8:1E:DF:EE:5F:4A
	Bluetooth NIC	58:B0:35:94:C0:11

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 27, 2016 11:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Oct 27, 2016 11:55 AM	There is one more SR for Andrew wanting new machine so I will merge this one with the other one and close this SR. The new SR is Service Request Ticket - # 61851	Add Attachment
Ranjit Kayastha	Oct 27, 2016 11:54 AM	Shina finished the Remaining setup for W#20121218	Add Attachment
Ranjit Kayastha	Oct 26, 2016 04:53 PM	W#20121218 has been sticked with Jamf. Needs the remaining setup and Shina is gonna finish it tomorrow in the morning.	Add Attachment
Ranjit Kayastha	Oct 26, 2016 04:48 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Ranjit Kayastha	Oct 26, 2016 04:48 PM	Michael gave them W#20091136 & W#20091141. The iMovie doesn't work on older version of OS so Ryp upgraded it to El Capitan because of which one computer wasn't functioning at all and the other was very slow. Also, the iMovie wasn't being able to install on those machine as it is a old 2009 laptops which iMovie hasn;t been signed to. Tricia got licence for all of those too. But they needed one laptop with iMovie urgent for a week so I setup and gave them W#20110578 Also now I am setting up W#20121218 Will give them both of this laptop permanently. I updated the two old mac in inventory and is in our storage.	Add Attachment
Ranjit Kayastha	Oct 26, 2016 08:34 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ryp Ring	Oct 25, 2016 05:12 PM	Task reassigned to UCS Tech.	Add Attachment
Ryp Ring	Oct 25, 2016 05:12 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Ryp Ring	Oct 25, 2016 05:11 PM	iMovie was not working on self service and was not an app that was purchased under ucsappstore. They said they want to make a movie by tomorrow. I would talk to John about getting access to iMovie	Add Attachment
Ryp Ring	Oct 25, 2016 02:12 PM	Started imaging the two laptops, will finish the rest of setup later today	Add Attachment
Amy Anderson	Oct 25, 2016 11:43 AM	Task reassigned to Ryp Ring.	Add Attachment
Amy Anderson	Oct 25, 2016 11:43 AM	Called saying that no one showed up yesterday. Contact Andrew when you get in about setting up a time to help him. Extension: 89246	Add Attachment
Ranjit Kayastha	Oct 24, 2016 12:30 PM	There was one more SR with the same task I closed the other one. Service Request Ticket - # 61821	Add Attachment
Ranjit Kayastha	Oct 24, 2016 12:29 PM	Would like to have a tech come and update their two Macs. Also install iMovie on the two Macs w#20091136[Edit Inv] w#20091141[Edit Inv] Available today 1 to 5pm.	Add Attachment
Tim Taylor	Oct 21, 2016 09:54 AM	Put the extra monitor on the students worker's desk but the power outlet was too far away to give it power. He said he will get a power strip and plug it in himself.The 2 Macbooks are using OS X 10.9.5 and iMovie needs 10.11.2. The student worker said he will talk to his supervisor to see if they want to update to 10.11.2	Add Attachment
Ranjit Kayastha	Oct 20, 2016 10:52 AM	Task reassigned to Tim Taylor.	Add Attachment
Kyle Arthenayake	Oct 19, 2016 04:17 PM	Two macbooks need IMovie installed on them. The Wou numbers are 20091136 & 20091141. Andrew also talked about getting an extra monitor delivered for the Student worker. The student worker will show you where to put the monitor as well as have the MacBooks	Add Attachment