Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Dawn	Date	Oct 20, 2016 08:40 AM
	Department	Business Services	Phone	88171
	Location		Email	brownd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100316 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	HHRK2M1	Location	PDR
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0077288
	Wired NIC	5C:26:0A:0E:C0:25
	Wireless NIC	00:27:10:CA:D5:C0
	Bluetooth NIC	5C:AC:4C:FB:65:11

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rring14@wou.edu	88925

Entered by	Date	Memo
Ryp Ring			Email Public
Entered by	Date	Memo
Ryp Ring	Oct 24, 2016 08:13 AM	Task reassigned to Ryp Ring.	Add Attachment
Ryp Ring	Oct 24, 2016 08:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 21, 2016 04:08 PM	Done!	Add Attachment
Tim Taylor	Oct 21, 2016 12:01 PM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	Oct 21, 2016 12:01 PM	need to PDR the laptop. It is on the ITC007 imaging counter	Add Attachment
Tim Taylor	Oct 21, 2016 09:54 AM	Computer has ran Dband.	Add Attachment
Service Request Desk	Oct 20, 2016 11:50 AM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	Oct 20, 2016 11:04 AM	picked up computer and will deband and pdr	Add Attachment
Amy Anderson	Oct 20, 2016 08:43 AM	**This is an email** I am available all day except during the great shakeout at 10:20. Thank you, Dawn	Add Attachment
Amy Anderson	Oct 20, 2016 08:40 AM	**This is an email** Hello, I have a laptop in my office (TH103) that needs to be erased and disposed of. It is WOU 20100316. Would someone be able to pick it up today? Thank you, Dawn Brown	Add Attachment