Service Request Ticket - # 61795

Service Request Information

CONTACT Name Flatt, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2016 12:08 PM
Department Natural Science/ Chemistry Phone 88644
Location Email flattp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150605[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5SSZFC2 Description Dell Latitude 14, E7470 (i7 dual core 2.6GHz)touch
Serial No. 5SSZFC2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 10 Enterprise 64bit Software Microsoft DesktopEd licenseOFFICE 201*PROPLUS XXXX2015004715;AdobeCC2015* subscription(Named user)9205 JUNE2016; AdobeCaptivate v9 P0102359 OCT2016; ChemOffice Pro WIN v15 w/1yr ElementsBasic VISA2016005772; SmartDraw2016STD Ed.WIN desktop VISA2016005771; Camtasia Ed.WIN9/MAC3 VISA2016006271(9773)SR63312; ChemDoodle WINv8.1 VISA2016006448; CorelDRAWGS2017 VISA2016006464; CorelPainter2017 VISA2016006449; iSpring Quizmaker8.7 VISA2016006457; Cinema4D StudioR18 & MAGIX AcadSuiteProX(inc: VideoProX-SamplitudeMusicStudio2016-XaraDesignerProX12 P0104474; GeneiousR10 VISA2016006459; EndNote X9 MAC/WIN license VISA2018009030;

Wired NIC 28:F1:0E:03:93:A6


Wireless NIC E4:B3:18:63:11:EF


Wireless NIC E6:B3:18:63:11:F0


Wireless NIC E6:B3:18:63:11:EF


Bluetooth NIC E4:B3:18:63:11:F3

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Oct 26, 2016 01:54 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Oct 26, 2016 01:54 PM 
The required software has been installed.
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Amy Anderson Oct 26, 2016 09:29 AM 
Task reassigned to Adeshina Oladiti.
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Amy Anderson Oct 26, 2016 09:29 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Amy Anderson Oct 26, 2016 09:29 AM 
*10/26 @ 1* Called and made appointment for today 
at 1
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Tricia Flaherty Oct 25, 2016 01:27 PM 
If she asks about any cloud/subscription pieces
please have her direct questions to me as I am
working on the account issues with those as they
defaulted to purchasing@wou.edu and I need to get
in touch with support to get those changed
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Tricia Flaherty Oct 25, 2016 01:26 PM 
Task reassigned to UCS Tech.
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Tricia Flaherty Oct 20, 2016 12:08 PM 
INSTALLER location for ChemOffice Pro WIN v15:
T:\CHEMOFFICE_PRO
Installer location for SmartDraw 2016 STD edfor
WIN desktop:
T:\Smartdraw\SmartDraw2016StdEdition
Installer location for Adobe Captivate v9WIN:
T:\Adobe Captivate\Captivate_v9
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