Service Request Ticket - # 61797

Service Request Information

CONTACT Name Silva, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2016 01:20 PM
Department Student Health & Counseling Center Phone 88313
Location Email silvac@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160392[Edit Inv] (opens in a new window) Bldg/Room SAC
Service Tag 2BFGNC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 2BFGNC2 Location Salva Student Health Center Medicat users TBA

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 18:DB:F2:05:9B:D6


Wireless NIC 94:53:30:03:48:BB

TECHS Submitted by Service Request Desk Contact ucshelpdesk@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Oct 20, 2016 02:34 PM 
Status changed from (1) Pending to (5) Completed
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Tim Taylor Oct 20, 2016 02:34 PM 
I changed his computer text size to medium. He was
remote logging in to a doctor HR system and I told
him you can't change that text size because the
server settings would have to be changed. He said
he is going to talk to the people that he remotes
in to see if he can change the text size on the
server.
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Tim Taylor Oct 20, 2016 01:59 PM 
Task reassigned to Tim Taylor.
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Service Request Desk Oct 20, 2016 01:20 PM 
Christopher Silva in the Student Health Center
needs someone to come take a look at the new
laptops.  He wants someone to look at the
resolution options and help him with that.  He
also wants someone to look at his local printer
that is setup on his laptop.
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