Service Request Ticket - # 61798

Service Request Ticket - # 61798

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Service Request Information

CONTACT	Name	Henle, Stacy	Date	Oct 20, 2016 02:00 PM
	Department	Natural Science/ Chemistry	Phone	88020
	Location		Email	henles@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121255 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	18HNHX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, SmartDraw 2016 STD Edition for WIN desktop VISA2016005771, Adobe CC2015* subscription Named user(Stacy Henle) from Order#9462 OCT2016--CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBE RELOAD SOFTWARE
	Wired NIC	B8:CA:3A:8E:44:01

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Nov 03, 2016 03:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Nov 03, 2016 03:01 PM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	Nov 03, 2016 03:01 PM	Installed Smartdraw 2016 standard edition	Add Attachment
Amy Anderson	Nov 03, 2016 08:54 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Amy Anderson	Nov 03, 2016 08:53 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Amy Anderson	Nov 03, 2016 08:53 AM	**This is an email** How about tomorrow afternoon? after 2pm Cheers, Stacy	Add Attachment
Megan Thibeault	Nov 02, 2016 08:30 AM	**This is an outgoing email** Hi Stacy, We were just following up with you regarding a service request that we have for you. (#61798) Description: INSTALL SmartDraw 2016 Std for WIN desktop for Stacy Henle in DeVolder 110 (order#9462) I hope your feeling better! Please let us know when a good time for a tech to come by to get this installed for you. Thanks, Megan	Add Attachment Public
Megan Thibeault	Oct 27, 2016 01:39 PM	**This is an email** Thank you for your attention. I'm out sick today. Maybe tomorrow or Monday...I'll let you know by calling. You're on my list. Cheers, Stacy	Add Attachment
Megan Thibeault	Oct 27, 2016 12:09 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Oct 27, 2016 12:09 PM	**This is an outgoing email** Hi Stacy, I need some additional information regarding service request #61798 Description: INSTALL SmartDraw 2016 Std for WIN desktop for Stacy Henle in DeVolder 110 (order#9462) We were wondering when a good time for us to come by and install this software on your machine? Thanks, Megan	Add Attachment Public
Ranjit Kayastha	Oct 26, 2016 04:35 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Oct 26, 2016 04:35 PM	Left VM asking for availability.	Add Attachment
Ranjit Kayastha	Oct 25, 2016 05:05 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Oct 25, 2016 05:05 PM	Left VM asking for availability.	Add Attachment
Tricia Flaherty	Oct 25, 2016 01:33 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Oct 20, 2016 02:00 PM	Installer location for SmartDraw 2016 STD edfor WIN desktop: T:\Smartdraw\SmartDraw2016StdEdition	Add Attachment