Service Request Ticket - # 61799

Service Request Ticket - # 61799

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Service Request Information

CONTACT	Name	Mueller-Warrant, Piper	Date	Oct 20, 2016 02:33 PM
	Department	College of Liberal Arts and Sciences	Phone	88859
	Location		Email	muellerp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130896 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43C9V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43C9V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:8A:BA

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	nwanderschied14@wou.edu	88925

Tracking

Entered by	Date	Memo
Nick Wanderschied			Email Public
Entered by	Date	Memo
Nick Wanderschied	Oct 25, 2016 11:50 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Nick Wanderschied	Oct 25, 2016 11:50 AM	complete	Add Attachment
Nick Wanderschied	Oct 25, 2016 11:06 AM	Task reassigned to Nick Wanderschied.	Add Attachment
Nick Wanderschied	Oct 25, 2016 11:06 AM	Task reassigned to UCS Tech.	Add Attachment
Nick Wanderschied	Oct 25, 2016 11:06 AM	Need to go back and connect A/B USB 3.0 @ ~11:30	Add Attachment
Megan Thibeault	Oct 25, 2016 09:03 AM	Task reassigned to Nick Wanderschied.	Add Attachment
Ranjit Kayastha	Oct 24, 2016 03:04 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Oct 24, 2016 03:04 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Oct 24, 2016 03:04 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Oct 24, 2016 03:02 PM	She is out sick today.	Add Attachment
Ranjit Kayastha	Oct 24, 2016 02:47 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Amy Anderson	Oct 20, 2016 03:25 PM	Call before heading over **This is an email** Hi Amy, I'll only be on campus tomorrow from ~ 10 AM - 4 PM, but I won't be in my office for that whole time, I'll be elsewhere in the Nat Sci bldg, e.g. in a meeting in room 204 from 1-1:30 pm, then in room 216 after that. Monday I'll be on campus from approx 9 AM - 4:30 PM, but I'll be in a meeting from 12- 1, and working upstairs in NS 203 or 204 for much of the rest of the day. Tuesday; 9 AM - 4 PM, Wed 9 AM - 12, 2-6 PM. It would be better if I had a specific window to look out for someone. Could you call ahead before sending someone over? I can also leave me office door unlocked when I'm on campus but not in the office, if you just want to let yourself in to access my computer.	Add Attachment
Amy Anderson	Oct 20, 2016 02:33 PM	Emailed back asking availability **This is an email** Hello, I'd like to get my computer set up to do video conference calls & webinars. It looks like there is a camera on my monitor, but I don't know how to turn it "live". I also don't know if there's a built-in microphone or not. When I look under 'devices & printers' on my control panel, I don't see anything listed that looks like a webcam or microphone. Could somebody help me set it up please? I'm in room 119 of the Natural Science bldg. WOU # 20130896. Thank you! Piper	Add Attachment