Service Request Ticket - # 61800

Service Request Information

CONTACT Name Laine, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2016 03:24 PM
Department Education & Leadership Phone 89289
Location Email lainem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150412[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. SC1MRD0L6DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.13 (High Sierra) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;

Wired NIC 38:C9:86:42:65:8D


Wireless NIC A4:F1:E8:D5:E3:9C


Bluetooth NIC A4:F1:E8:D5:E3:9D

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Oct 20, 2016 05:13 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Oct 20, 2016 05:13 PM 
I reset her wireless on her laptop.  I will also 
talk to Paul to confirm not issues with getting an 
IP.  She was not having issues when I was there.  
She will let me know if it happens again.
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Amy Anderson Oct 20, 2016 03:24 PM 
When trying to connect to wou-secure Maria MAC 
laptop keeps on kicking her off. She is the only 
one in her area that is having this problem. She 
is located in RWEC 162
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