Service Request Ticket

Service Request Information

CONTACT	Name	Carter, Scott	Date	Oct 21, 2016 10:18 AM
	Department	Library & Media Services	Phone	88848
	Location		Email	carters@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130153 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25L61L3DNML	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 Std for MAC from P0091591, Adobe CS6 Master Coll. from P0091311, Roxio Toast Titanium v11 from P0092312 UPGRADED to Roxio Toast Titanium v15 P0104356; TRANSFER: QuickTime 7 Pro for MAC from P0057077
	Wired NIC	10:DD:B1:EA:50:A2
	Wireless NIC	EC:35:86:2D:D0:E4
	Bluetooth NIC	EC:35:86:2D:D0:E5

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rring14@wou.edu	88925

Entered by	Date	Memo
Ryp Ring			Email Public
Entered by	Date	Memo
Ryp Ring	Oct 24, 2016 09:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryp Ring	Oct 24, 2016 09:02 AM	Task reassigned to Ryp Ring.	Add Attachment
Ryp Ring	Oct 24, 2016 09:02 AM	updated toast on all machines	Add Attachment
Tim Taylor	Oct 21, 2016 11:59 AM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	Oct 21, 2016 11:59 AM	Toast installation is done on all 4 iMacs. 3 of the iMacs need to open Toast and install an update. The iMac in DMC room 222 is updated and done.	Add Attachment
Tricia Flaherty	Oct 21, 2016 11:32 AM	T:\Roxio\Toast\Toast_Titanium_11_Pro	Add Attachment
Ranjit Kayastha	Oct 21, 2016 11:10 AM	Task reassigned to Tim Taylor.	Add Attachment
Amy Anderson	Oct 21, 2016 10:18 AM	**This is an email** Hi, It looks like when the Macs were re-imaged, Toast Titanium was not put back on the Macs here in the Digital Media Center. Can we get that put back on all four of these machines? Station 3: 20130153 (Mac) Station 6: 20130152 (Mac) HL 222 Mac: 20110407 HL 221 Mac: 20110398 Thanks, Scott	Add Attachment