Service Request Ticket - # 61812

Service Request Information

CONTACT Name Derochowski, Zigmond   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 21, 2016 02:13 PM
Department Clinical Practice and Licensure Phone 89269
Location Email derochowskiz@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160181[Edit Inv] (opens in a new window) Bldg/Room RWEC 226
Service Tag Description Xerox Phaser 3260/DNI Monochrome Lasser Printer
Serial No. K8A239998 Location Zig Derochowski

Model 3260/DNI Hostname
Notes Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack TO BE SETUP AS Local Ink/Toner Refill Standard Capacity Print Cartridge: 1,500 pages** 106R02775 High Capacity Print Cartridge: 3,000 pages** 106R02777 Drum Cartridge: 10,000 pages*** 101R00474

Wired NIC 9C:93:4E:3A:D5:30

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Oct 26, 2016 10:54 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Oct 26, 2016 10:54 AM 
printer was pulling a 169, changed it to pull what
it should. Zig can print now.
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Megan Thibeault Oct 26, 2016 10:31 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Oct 25, 2016 01:13 PM 
rwec-117.wou.edu
should be pulling 140.211.184.32
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Megan Thibeault Oct 25, 2016 12:20 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Megan Thibeault Oct 25, 2016 12:20 PM 
****This is an email****
Hi Megan,

Prior to Friday I could print in my office but I could not print 
at the Downstairs Krusty Printer. A tech came in and was 
able to get me to print on the downstairs Krusty printer but 
since then I haven't been able to print on the printer in my 
office. I need to be able to print in both places - my office 
for day to day and the downstairs Krusty for 11 x 17 inch 
paper.

I am available today until 2 pm and am available all day 
Wednesday other than from 11-12.

Thanks!


Zig Derochowski
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Megan Thibeault Oct 25, 2016 09:17 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Oct 25, 2016 09:12 AM 
****This is an outgoing email****
Hi Zigmond,

I need some additional information regarding
service request #61812

Description: cannot print

When would be a good time for a tech to come by
and work on your printing issue?

Thanks,
Megan
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Public
Shina Oladiti Oct 21, 2016 05:06 PM 
It is picking a local IP 169.254.109.141, Paul is
aware of the issue.
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Shina Oladiti Oct 21, 2016 04:59 PM 
It looks like the printer is not picking an IP.
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Natalie Plasker Oct 21, 2016 02:13 PM 
The printer in his office it not working. He has
tried clearing print history, and turning off and
back on again.
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