Service Request Ticket - # 61815

Service Request Information

CONTACT Name Potter, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 21, 2016 04:17 PM
Department Athletics Phone 88051
Location Email potterj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20071106[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630 2.40GHz, 4M L2 Cache, 800MHz
Serial No. G60KDG1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065242 installed as Office Pro 2003

Wired NIC 00:1C:23:55:93:E0


Wireless NIC 00:1F:3B:9A:F8:01

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Oct 21, 2016 05:00 PM 
Task reassigned to Ryp Ring.
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Ryp Ring Oct 21, 2016 05:00 PM 
Status changed from (1) Pending to (5) Completed
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Ryp Ring Oct 21, 2016 04:59 PM 
He didn't have admin rights on the computer to 
install the software, gave it to him on his 
ancient machine
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Kirsten Fauser Oct 21, 2016 04:17 PM 
Having problems installing a program onto his 
computer. After going through the install 
process it is still not on his computer. 
Would like someone to come help him today 
before close.
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