Service Request Ticket

Service Request Information

CONTACT	Name	Hansen, Jennifer	Date	Oct 21, 2016 04:36 PM
	Department	Service Learning & Career Development	Phone	88652
	Location		Email	hansenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141192 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2ZYKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	2ZYKV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe CC 20** FULL SERIALIZED DESKTOP TRANSFERRED JULY2017 SR64287;
	Wired NIC	98:90:96:D9:BA:8D

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	rring14@wou.edu	88925

Entered by	Date	Memo
Ryp Ring			Email Public
Entered by	Date	Memo
Ryp Ring	Oct 28, 2016 10:23 AM	Task reassigned to Ryp Ring.	Add Attachment
Ryp Ring	Oct 28, 2016 10:23 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ryp Ring	Oct 28, 2016 10:23 AM	She was not there but I configured her default sound device	Add Attachment
Nick Wanderschied	Oct 25, 2016 12:05 PM	Rescheduled for Friday at 10AM	Add Attachment
Nick Wanderschied	Oct 25, 2016 11:13 AM	Task reassigned to UCS Tech.	Add Attachment
Nick Wanderschied	Oct 25, 2016 11:13 AM	She is in a meeting until 12. I will call her when it is over.	Add Attachment
Megan Thibeault	Oct 25, 2016 09:03 AM	Task reassigned to Nick Wanderschied.	Add Attachment
Ranjit Kayastha	Oct 24, 2016 03:05 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Oct 24, 2016 03:05 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Kirsten Fauser	Oct 21, 2016 04:36 PM	Her speakers have stopped working and she would like someone to come out and help her. Is available Tuesday 10/25 at 10am.	Add Attachment