Service Request Ticket - # 61817

Service Request Information

CONTACT Name Sauer, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2016 09:21 AM
Department Human Resources Phone 88631
Location Email sauerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101458[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 25015V1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007; ***Transferred license from W#20110925 FEB2015 Adobe Acrobat Pro XI(v.11) from P0093895 & then DEC2016 SR62176 Transfer to new cpu W#20141267,

Wired NIC 78:2B:CB:A6:61:B4

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Oct 24, 2016 12:21 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Oct 24, 2016 12:21 PM 
Went there she said it got fixed.
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Ranjit Kayastha Oct 24, 2016 11:04 AM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Oct 24, 2016 09:21 AM 
Jennifer changed her password. However, she is
having troubles accessing her outlook account. She
is using a PC. Her password did not sync up with
her outlook account and has to manually go into
outlook and do it.
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