Service Request Ticket - # 61821

Service Request Information

CONTACT Name Holbert, Andrew   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2016 11:27 AM
Department VP Student Affairs Phone 89246
Location Email holberta@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091136[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
Serial No. W8019UKLATM Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office for Mac 2008 from P0075003, Telestream - ScreenFlow 2 from VISA2009001563 (NEW JAMF 10.9.5)

Wired NIC 58:B0:35:FE:BF:0B


Wireless NIC F8:1E:DF:EE:5F:4A


Bluetooth NIC 58:B0:35:94:C0:11

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Oct 24, 2016 12:31 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Oct 24, 2016 12:31 PM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Oct 24, 2016 12:29 PM 
Same as
   
Service Request Ticket - # 61788
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Kirsten Fauser Oct 24, 2016 11:27 AM 
Would like to have a tech come and update their 
two Macs. 
Also install iMovie on the two Macs

w#20091136[Edit Inv]
w#20091141[Edit Inv]

Available today 1 to 5pm.
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