Service Request Ticket - # 61823

Service Request Information

CONTACT Name Catto, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2016 11:38 AM
Department Strategic Communications & Marketing Phone 88163
Location Email cattol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080624[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac Pro, One 2.8GHz Quad-Core Intel Xeon #Z0EM
Serial No. G88492A9XYL Location PDR

CPU One 2.8GHz Quad-Core Intel Xeon


OS MAC OS X 10.5 (LEOPARD) Software MS Office Pro 2008 for MAC from P0068701, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488, (UPGRADED Adobe Creative Suite Prem CS3 Mac License from P0065768) Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, Upg to Lion from P0081770 and Mt Lion from P0087090, Adobe CS6 Design &Web Prem from P0090067

Wired NIC 00:1F:5B:3D:FE:0C

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Oct 26, 2016 12:46 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ranjit Kayastha Oct 26, 2016 12:46 PM 
Installed CS6 design, setup the printer, gave her
admin rights and done with all the setups.
 Add Attachment
Ranjit Kayastha Oct 25, 2016 05:08 PM 
Didn't get a chance to work on this today.
 Add Attachment
Tricia Flaherty Oct 24, 2016 05:10 PM 
left media for Adobe CS6 Design &Web Prem for MAC
on your desk
 Add Attachment
Ranjit Kayastha Oct 24, 2016 05:03 PM 
Installed 10.11 OSX EL Capitan
which fixed the issue.

Some updates are left to be done.
 Add Attachment
Ranjit Kayastha Oct 24, 2016 01:40 PM 
Task reassigned to Ranjit Kayastha.
 Add Attachment
Kirsten Fauser Oct 24, 2016 11:39 AM 
Available until 5pm today. 
Tomorrow (10/25) available before 10am; 11am-2pm.
 Add Attachment
Kirsten Fauser Oct 24, 2016 11:38 AM 
****This is an email****
Hello,
One of my student workers said computer 
#20080624[Edit Inv] won't open asana.com - a site we use 
regularly in our office. She said she's tried 
it on all the browsers in the office. I'm not 
sure if they system needs updating or if 
there's another issue going on. Can someone 
come check it out?

Also, I'm not able to log into the Apple Store 
on my Mac laptop to update software (#20150404) 
- whenever someone comes for the other issue 
can they log into my machine and update my 
software?

Thanks,
Lisa
 Add Attachment