Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 24, 2016 12:41 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120834 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	B7HYCX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	B7HYCX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 10 Enterprise 64bit	Software	Office Pro Plus 2013 from P0089716, Adobe Acrobat Pro 11 from P0096282, REMOVE TRANSFFERED 20180358-Adobe CC 2018 Desktop Suite as SERIALIZED desktop to W#20120384 SPET2018 order7834;
	Wired NIC	B8:CA:3A:75:AB:F7

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	rring14@wou.edu	88925

Entered by	Date	Memo
Ryp Ring			Email Public
Entered by	Date	Memo
Ryp Ring	Oct 28, 2016 03:21 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ryp Ring	Oct 25, 2016 10:54 AM	Student working for TRI her username is jlosco14	Add Attachment
Ryp Ring	Oct 25, 2016 10:53 AM	reconnected her to her I: drive, apparently John had done the same about a week ago, but when she restarts or turns off she loses connection. Megan moved her computer into the right AD; Dave thinks that was the issue	Add Attachment
Megan Thibeault	Oct 25, 2016 10:51 AM	I moved it in AD	Add Attachment
Ryp Ring	Oct 25, 2016 10:11 AM	Task reassigned to Ryp Ring.	Add Attachment
Megan Thibeault	Oct 25, 2016 09:20 AM	Probably have to manually map I:Drive for the student.	Add Attachment
Ranjit Kayastha	Oct 24, 2016 03:23 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Oct 24, 2016 03:23 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Kirsten Fauser	Oct 24, 2016 01:53 PM	i-drive is not showing up. 10/25 10am-12pm 10/26 2pm-4pm	Add Attachment
Ranjit Kayastha	Oct 24, 2016 01:45 PM	Called she is not there. Left a VM asking for availability.	Add Attachment
Kirsten Fauser	Oct 24, 2016 12:41 PM	Josie Losco called and said that a program that was previous installed on the student workstation computer is now not there anymore. Available until 2pm today but would like someone sooner because she cannot get any work done. (503)838-8413	Add Attachment