Service Request Ticket

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Service Request Information

CONTACT	Name	Amerson, Ingrid	Date	Oct 24, 2016 03:18 PM
	Department	The Research Institute	Phone	88334
	Location		Email	amersoi@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160437 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Officejet Pro 8210 color Inkjet printer #D9L64A#B1H
	Serial No.	CN66BBT18Z	Location	PDR
	Model	D9L64A#B1H	Hostname
	Notes	HP Instant Ink Program Ready, Max Res:2400x1200dpi, Print Speed: 22ppm Black/18ppm Color, Max Print Size:8.5x14in, Borderless Printing at upto8.5x11in, Automatic Duplexing, 2in Mono Graphic Display, 250-Sheet Input Tray, Monthly Duty Cycle: 30,000 Pages, USB 2.0, Ethernet, & Wi-Fi Connectivity LOCAL USB PRINTER USE ONLY ON CAMPUS	Ink/Toner Refill	952 Black OfficeJet Ink Cartridge (~1,000 pages) 952 Cyan OfficeJet Ink Cartridge (~700 pages) 952 Magenta OfficeJet Ink Cartridge (~700 pages) 952 Yellow OfficeJet Ink Cartridge (~700 pages) 952XL Black OfficeJet Ink Cartridge (~2,000 pages) 952XL Cyan OfficeJet Ink Cartridge (~1,600 pages) 952XL Magenta OfficeJet Ink Cartridge (~1,600 pages) 952XL Yellow OfficeJet Ink Cartridge (~1,600 pages) 956XL Black OfficeJet Ink Cartridge (~3,000 pages)
	Wired NIC	EC:8E:B5:01:2D:9D
	Wireless NIC	EC:8E:B5:02:63:2F

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Nov 08, 2016 03:29 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	Nov 08, 2016 03:29 PM	This has been delivered and set up.	Add Attachment
Megan Thibeault	Nov 08, 2016 12:57 PM	Ingrid is grumpy about this.. she wants this delivered today	Add Attachment
Kirsten Fauser	Nov 07, 2016 01:50 PM	Called and would like you to set up the printer even if she is not in her office. She will leave the door unlocked.	Add Attachment
Hallie Jensen	Nov 03, 2016 11:45 AM	called asking for an update. Would like to know how much longer she will be without a printer.	Add Attachment
Shandelle Plasker	Nov 02, 2016 05:01 PM	I emailed her about this.	Add Attachment
Shandelle Plasker	Nov 02, 2016 09:06 AM	New printer should be here on Friday.	Add Attachment
Shandelle Plasker	Oct 28, 2016 11:29 AM	Printer was giving a missing print head error. Called HP and they sent me a new print head that did not fix the issue. Calling them to get this machine replaced.	Add Attachment
Megan Thibeault	Oct 26, 2016 03:42 PM	Ingrid called in upset that the old printer wasn't hooked back up. I sent Ranjit over to hook up her old machine and she said that we can just replace the printer even if she isn't there.	Add Attachment
Shandelle Plasker	Oct 26, 2016 10:03 AM	Should arrive tomorrow or Friday	Add Attachment
Shandelle Plasker	Oct 26, 2016 10:03 AM	Order#BJFZ8064-01	Add Attachment
Shandelle Plasker	Oct 26, 2016 09:56 AM	The printer is having a print head error. They are sending a new print head. If this does not work sending brand new one.	Add Attachment
Shandelle Plasker	Oct 26, 2016 09:55 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Shandelle Plasker	Oct 26, 2016 09:55 AM	Status changed from (2) Scheduled to (3) Order in Process	Add Attachment
Ranjit Kayastha	Oct 25, 2016 04:54 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Oct 25, 2016 04:54 PM	Went there with the printer. Installed everything the printer is giving an error saying Printhead missing or installed incorrectly. She wasn't there so left her a VM explaining it.	Add Attachment
Megan Thibeault	Oct 25, 2016 04:09 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Oct 25, 2016 01:01 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Oct 25, 2016 12:59 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Oct 25, 2016 12:59 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Oct 25, 2016 12:59 PM	Today at 4pm	Add Attachment
Megan Thibeault	Oct 25, 2016 09:13 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Oct 25, 2016 09:13 AM	**This is an outgoing email** Hi Ingrid, We were just following up with you regarding a service request that we have for you. (#61832) Description: NEW EQUIP SETUP: Deliver HP Officejet Pro 8210 color Inkjet printer #D9L64A#B1H to Todd 119 We were wondering when a good time for a tech to come by and setup your new printer. Thanks, Megan Eichler	Add Attachment Public
Tricia Flaherty	Oct 24, 2016 04:08 PM	drivers at: T:\1. Drivers\Printers\HP\HP OJ8210	Add Attachment
Tim Taylor	Oct 24, 2016 03:57 PM	called left voicemail asking for availability	Add Attachment
Tim Taylor	Oct 24, 2016 03:56 PM	Left a VM asking for availability.	Add Attachment
Tim Taylor	Oct 24, 2016 03:35 PM	ignore previous memo, was for a different ticket	Add Attachment
Tim Taylor	Oct 24, 2016 03:28 PM	Sent email asking if this hard drive is for a Mac or PC	Add Attachment
Courtney Croy	Oct 24, 2016 03:18 PM	NEW EQUIP SETUP: An HP Officejet Pro 8210 W#20160437 is to be locally set up and delivered for Ingrid Amerson. Wait to install toner cartridges until on-site. This printer is located in ITC 008 on the counter across from the storage wall.	Add Attachment