Service Request Ticket - # 61833

Service Request Ticket - # 61833

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Service Request Information

CONTACT	Name	Hamlin, Bill	Date	Oct 25, 2016 07:57 AM
	Department	College of Education	Phone	88471
	Location		Email	hamlinw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150446 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	258MFB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	18:66:DA:03:03:5E

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rring14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ryp Ring			Email Public
Entered by	Date	Memo
Ryp Ring	Oct 31, 2016 10:49 AM	Task reassigned to Ryp Ring.	Add Attachment
Ryp Ring	Oct 31, 2016 10:49 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ryp Ring	Oct 31, 2016 10:49 AM	Installed Wolfvision from the T drive on the mac and PC instructor station. On both I also installed firmware packages and checked for updates. Should be good to go	Add Attachment
Ryp Ring	Oct 28, 2016 10:24 AM	12-2pm today the room has a class	Add Attachment
Ranjit Kayastha	Oct 26, 2016 04:22 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Oct 26, 2016 04:22 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Oct 26, 2016 04:22 PM	The room is available all day tomorrow.	Add Attachment
Kirsten Fauser	Oct 26, 2016 01:47 PM	Instructor station PC: 20150446 Instructor station Mac: 20150475	Add Attachment
Ryp Ring	Oct 25, 2016 05:09 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Oct 25, 2016 03:12 PM	Task reassigned to Ryp Ring.	Add Attachment
Megan Thibeault	Oct 25, 2016 09:05 AM	Looks like its open all day. T:\Wolfvision Might be freeware? T drive has an outdated version	Add Attachment
Amy Anderson	Oct 25, 2016 08:16 AM	**This is an email** Sorry, I don't know it and I won't be on campus until tomorrow. Bill	Add Attachment
Amy Anderson	Oct 25, 2016 07:57 AM	I emailed Bill Hamlin back asking if he knew the WOU# on the computer. **This is an email** Can you create a ticket for a tech to take a look at this. John Begin forwarded message: From: William Hamlin Date: October 24, 2016 at 3:54:47 PM PDT To: John Subject: Wolf Vision in RWEC 205 Hi John, Thank you for your help with GarageBand and Google Earth! We've already used both and they seem to be working without any issues. One more thing, could we get the Wolf Vision software for the document camera installed on the Mac and/or PC on the instructor station? Thanks!	Add Attachment