Service Request Ticket - # 61834

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 25, 2016 08:02 AM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130221[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 28HN8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 28HN8Y1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562; VideoPad Video Editor Home Edition 5.0.1 MAC/WIN license VISA2016006251 MARCH2017

Wired NIC B8:CA:3A:96:A4:E3

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Nov 02, 2016 02:42 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Oct 27, 2016 04:59 PM 
check where these are in AD and add policy to delete user 
profiles after so long
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Megan Thibeault Oct 27, 2016 12:08 PM 
Checked on the machine again around 11am, it was
still deleting files, checked in with Scott and
locked the machine. Will go back later today.
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Megan Thibeault Oct 27, 2016 09:45 AM 
W20130216 has files deleting right now, left
machine locked going to check on it after my 10am
meeting
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Megan Thibeault Oct 26, 2016 02:32 PM 
W20130221 has cce back on it, student was on
W20130216 had a student working on it, checked a
couple of times.
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Megan Thibeault Oct 26, 2016 11:14 AM 
Task reassigned to Megan Eichler.
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Amy Anderson Oct 25, 2016 08:02 AM 
****This is an email****
Hi,

A couple issues with machines in the lab.

1.  The PC on the scanning/duplication table didn't have Adobe 
Creative Cloud put back on it. It's WOU#20130221[Edit Inv].

2.  The PC in the far northeast corner, WOU #20130216[Edit Inv], was coming up 
with a full C: drive, preventing people from doing just about 
anything. 

Could we get someone to take a look at both of these issues?

Thanks,
Scott
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