Service Request Ticket

Service Request Information

CONTACT	Name	Pardew, Mickey	Date	Oct 25, 2016 08:11 AM
	Department	Deaf Studies and Professional Studies	Phone	88765
	Location		Email	pardewm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130555 (opens in a new window)	Bldg/Room	RWEC 118
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334FDV30	Location	Mickey Pardew, Primary Station
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0092993; Filemaker Pro v13 from P0097147
	Wired NIC	68:5B:35:B2:87:19
	Wireless NIC	60:03:08:EB:D3:C0
	Bluetooth NIC	60:03:08:EB:D3:C1

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rring14@wou.edu	88925

Entered by	Date	Memo
Ryp Ring			Email Public
Entered by	Date	Memo
Ryp Ring	Oct 25, 2016 05:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryp Ring	Oct 25, 2016 05:09 PM	Her computer she claims was making weird noises but I never heard it, I looked up the error that she had and it didn't seem very severe, I'll later check if this computer is under warranty	Add Attachment
Megan Thibeault	Oct 25, 2016 03:15 PM	Task reassigned to Ryp Ring.	Add Attachment
Megan Thibeault	Oct 25, 2016 09:46 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Amy Anderson	Oct 25, 2016 08:16 AM	I am receiving an error when trying to add attachment, so I am unable to add it. Come see front desk for attachment.	Add Attachment
Amy Anderson	Oct 25, 2016 08:11 AM	See attachment: **This is an email** Hi, My MacBook Pro has started to make a sound (metallic shuffling sound). I ran disc utility and it showed this message attached at the conclusion of its first aid. My computer #20130555 Please advise!! E. Michelle (Mickey) Pardew, Ph.D.	Add Attachment