Service Request Ticket

Service Request Information

CONTACT	Name	Singson, Beeb	Date	Oct 25, 2016 09:52 AM
	Department	Natural Science Division	Phone	89274
	Location		Email	singsonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130161 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	28GM8Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562
	Wired NIC	B8:CA:3A:8A:D6:35

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 26, 2016 04:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Oct 26, 2016 04:43 PM	paul fixed the issue and let Beeb know about it	Add Attachment
Ranjit Kayastha	Oct 26, 2016 04:43 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Oct 26, 2016 04:21 PM	Task reassigned to Paul Lambert.	Add Attachment
Ranjit Kayastha	Oct 26, 2016 04:21 PM	The computer on the right as you head to the room. The port is inactive Megan send Paul the number for the port.	Add Attachment
Megan Thibeault	Oct 26, 2016 03:01 PM	Talked with Paul, he said he has seen this a couple of times and normally its due to a loop back. He also thinks that the ports or wiring might be bad.	Add Attachment
Megan Thibeault	Oct 26, 2016 11:01 AM	open today 1-2 and 3-5	Add Attachment
Megan Thibeault	Oct 25, 2016 10:55 AM	take pinger to check port	Add Attachment
Amy Anderson	Oct 25, 2016 09:52 AM	Beeb came in saying that computer WOU# 20130161 in NS 115 is saying "no network connection".	Add Attachment