Service Request Ticket

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Service Request Information

CONTACT	Name	McCannell, Rebecca	Date	Oct 25, 2016 10:21 AM
	Department	Creative Arts/Art	Phone	88442
	Location		Email	mccannr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150408 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MRD0LADV30	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Adobe CC2015 "Named user" since JAN2015(install Adobe CC Desktop and any Apps she wants downloaded-not serialized)
	Wired NIC	38:C9:86:3F:FA:C9
	Wireless NIC	A4:D1:8C:60:11:5C
	Bluetooth NIC	A4:D1:8C:60:11:5D

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rring14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ryp Ring			Email Public
Entered by	Date	Memo
Ryp Ring	Oct 28, 2016 08:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryp Ring	Oct 28, 2016 08:26 AM	Forgot to update: went to office on Tuesday and I was able to connect her to the printer but I couldn't get her to print in black and white. I was told that as long as she's printing to the non-color printer she will only be charged 1 print credit. Sent her an email explaining that	Add Attachment
Megan Thibeault	Oct 25, 2016 01:31 PM	connect her to \\hood\lab-CH303	Add Attachment
Megan Thibeault	Oct 25, 2016 01:31 PM	Task reassigned to Ryp Ring.	Add Attachment
Megan Thibeault	Oct 25, 2016 01:31 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Amy Anderson	Oct 25, 2016 12:00 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Amy Anderson	Oct 25, 2016 12:00 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Amy Anderson	Oct 25, 2016 12:00 PM	wants to get setup to ch303BW for only one credit out of her account when she prints instead of color that takes 5. Today 2-3	Add Attachment
Megan Thibeault	Oct 25, 2016 11:01 AM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Megan Thibeault	Oct 25, 2016 10:54 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Oct 25, 2016 10:54 AM	checked she doesn't have print credits, left vm explaining this to her.	Add Attachment
Megan Thibeault	Oct 25, 2016 10:52 AM	Does she have print credits?	Add Attachment
Amy Anderson	Oct 25, 2016 10:21 AM	Rebecca called saying that she unable to print to printer in CH 303, printer called hood/lab/CH303. She says that on her computer it looks like the documents are being sent through but nothing is being printed. She is available today in CH 312 from 2-3. WOU# on her computer is 20150408	Add Attachment