Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Jennings, Ryan	Date	Oct 25, 2016 11:27 AM
	Department	University Computing Solutions	Phone	14018
	Location		Email	jenningsr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160192 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3K8QKC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	3K8QKC2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511
	Wired NIC	28:F1:0E:26:E8:AB
	Wireless NIC	40:49:0F:8A:AE:07

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 01, 2016 12:48 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Megan Thibeault	Nov 01, 2016 08:49 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Megan Thibeault	Nov 01, 2016 08:49 AM	Called Ryan yesterday to let him know that this is ready to go. He said he would come by and get it. Laptop is on my desk in its bag.	Add Attachment
Megan Thibeault	Oct 31, 2016 08:20 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Oct 31, 2016 08:20 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Oct 31, 2016 08:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 28, 2016 05:03 PM	Prepped and ready to be delivered. Its on my desk.	Add Attachment
Ranjit Kayastha	Oct 28, 2016 11:11 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ranjit Kayastha	Oct 28, 2016 08:51 AM	Started Imaging..... The laptop is at Shina's Desk	Add Attachment
Megan Thibeault	Oct 27, 2016 05:46 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Oct 27, 2016 05:46 PM	Can you start imaging this for me when you get in?	Add Attachment
Megan Thibeault	Oct 27, 2016 05:46 PM	swapped hd, need to image	Add Attachment
Megan Thibeault	Oct 26, 2016 02:37 PM	failed when imaging, ordered new hard drive	Add Attachment
Megan Thibeault	Oct 26, 2016 02:37 PM	SR938355414	Add Attachment
Megan Thibeault	Oct 26, 2016 10:59 AM	Ran some more tests over night, the hardware seems to be fine. Called Ryan he wasn't there. Going to reimage and do some more testing.	Add Attachment
Megan Thibeault	Oct 25, 2016 04:38 PM	machines on my desk	Add Attachment
Megan Thibeault	Oct 25, 2016 04:37 PM	running hardware tests	Add Attachment
Megan Thibeault	Oct 25, 2016 01:00 PM	Task reassigned to Megan Eichler.	Add Attachment
Amy Anderson	Oct 25, 2016 11:27 AM	Ryan brought in a laptop that needs to be brought back to him. He believes it to be a drive failure. The laptop also needs to be re-imaged. The laptop in in "in" box. Keep the laptop bag and contents in the bag together. WOU# 20160192	Add Attachment