Service Request Ticket

Service Request Information

CONTACT	Name	Oberst, Sharon	Date	Oct 26, 2016 02:42 PM
	Department	Creative Arts/Theater-Dance	Phone	88243
	Location		Email	obersts@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160436 (opens in a new window)	Bldg/Room	OPE 211
	Service Tag		Description	HP Officejet Pro 8210 color Inkjet printer #D9L64A#B1H
	Serial No.	CN683CT1VF	Location	Sharon Oberst, Theatre/Dance Professor
	Model	D9L64A#B1H	Hostname
	Notes	HP Instant Ink Program Ready, Max Res:2400x1200dpi, Print Speed: 22ppm Black/18ppm Color, Max Print Size:8.5x14in, Borderless Printing at upto8.5x11in, Automatic Duplexing, 2in Mono Graphic Display, 250-Sheet Input Tray, Monthly Duty Cycle: 30,000 Pages, USB 2.0, Ethernet, & Wi-Fi Connectivity LOCAL USB PRINTER USE ONLY ON CAMPUS	Ink/Toner Refill	952 Black OfficeJet Ink Cartridge (~1,000 pages) 952 Cyan OfficeJet Ink Cartridge (~700 pages) 952 Magenta OfficeJet Ink Cartridge (~700 pages) 952 Yellow OfficeJet Ink Cartridge (~700 pages) 952XL Black OfficeJet Ink Cartridge (~2,000 pages) 952XL Cyan OfficeJet Ink Cartridge (~1,600 pages) 952XL Magenta OfficeJet Ink Cartridge (~1,600 pages) 952XL Yellow OfficeJet Ink Cartridge (~1,600 pages) 956XL Black OfficeJet Ink Cartridge (~3,000 pages)
	Wired NIC	EC:8E:B5:CE:D0:F1
	Wireless NIC	EC:8E:B5:CE:51:AF

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Nov 02, 2016 04:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Nov 02, 2016 04:53 PM	This has been delivered and setup. Test printed and helped her with the Google Calendar.	Add Attachment
Kirsten Fauser	Nov 02, 2016 12:37 PM	Google calendar does not have an option for how long an appointment is when adding one into her calendar. She would like to have a tech come help and ask if Shandelle could help when she sets up her printer at 3:30 today.	Add Attachment
Shandelle Plasker	Oct 31, 2016 09:48 AM	Emailed her to setup a time for delivery and setup.	Add Attachment
Courtney Croy	Oct 26, 2016 02:42 PM	NEW EQUIP SETUP: A HP Officejet Pro 8210 W#20160436 is to be locally set up for Sharon Oberst in Old PE 211. This is located in ITC 008 on the table at the end of my counter.	Add Attachment