Service Request Ticket

Service Request Information

CONTACT	Name	Renard, Stephanie	Date	Oct 27, 2016 11:24 AM
	Department	College of Education	Phone
	Location		Email	renards@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140714 (opens in a new window)	Bldg/Room	RWEC 139
	Service Tag	7PB2F42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7PB2F42	Location	Grad Assistant DSPS
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:AE:10

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Nov 02, 2016 11:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Nov 02, 2016 11:20 AM	She hasn't replied to any of my email. Went to her office she is not there.	Add Attachment
Ranjit Kayastha	Oct 31, 2016 04:30 PM	Sent email	Add Attachment
Ranjit Kayastha	Oct 27, 2016 11:53 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Oct 27, 2016 11:53 AM	Dave gave her access. It's a share drive. I emailed her asking to log out and log back in and if she will have any issue to email me back.	Add Attachment
Ranjit Kayastha	Oct 27, 2016 11:37 AM	I gave Dave M her info. He is gonna look if he has given her access yet or not.	Add Attachment
Ranjit Kayastha	Oct 27, 2016 11:30 AM	Rehabilitation and Mental Health Counseling Program	Add Attachment
Hallie Jensen	Oct 27, 2016 11:24 AM	**This is an email** I was added to the J drive for the RMHC program recently and it isn't showing up for me. I know this has happened to me in the past with other drives and you all were able to fix that somehow and I need help again	Add Attachment