Service Request Ticket

Service Request Information

CONTACT	Name	Thibeault, Megan	Date	Oct 27, 2016 12:53 PM
	Department	University Computing Solutions	Phone	88624
	Location		Email	eichlerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110141 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34XFZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:96:53

TECHS	Submitted by	Nick Wanderschied	Contact	nwanderschied14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Nov 01, 2016 09:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Nov 01, 2016 09:55 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Nov 01, 2016 07:51 AM	looks like it should be open all day	Add Attachment
Megan Thibeault	Oct 31, 2016 01:08 PM	Priority changed from (4) Moderate Priority to (3) Priority.	Add Attachment
Megan Thibeault	Oct 27, 2016 02:38 PM	Moved the computer in AD that should help if the hard drive was going to sleep	Add Attachment
Megan Thibeault	Oct 27, 2016 01:40 PM	The hard drive might be going to sleep, need to check AD group this computer is in.	Add Attachment
Nick Wanderschied	Oct 27, 2016 01:02 PM	Room should be open all day Friday (10/28)	Add Attachment
Nick Wanderschied	Oct 27, 2016 12:53 PM	W#20110141 Professor in the classroom said that the computer will act like it is about to turn on and then makes a really loud noise and shuts down. Said it has been happening off and on recently.	Add Attachment