Service Request Ticket - # 61858

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2016 02:05 PM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20140878[Edit Inv] (opens in a new window) Bldg/Room RWEC 220
Service Tag Description Xerox 6600/DN Color Printer
Serial No. XL1375632 Location Konnie Sayers

Model 6600/DN Hostname ol-blue.wou.edu
Notes 1200dpi x 1200dpi (B&W), 36ppm (B&W), 36ppm (color), 700sheet(s) Capacity, Legal (8.5 in x 14 in), USB Type B, RJ-45, 256MB Installed RAM, 1 Year Warranty ***This is no longer networked** Old Hostname:Ol-Blue IP ADDRESS:140.211.184.39 Ink/Toner Refill Black Std Toner Cartridge Mfr. Part#: 106R02244,Xerox Magenta Standard Toner #106R02242, Xerox Cyan Standard Toner #106R02241, Xerox Yellow Standard Toner #106R02243 & Xerox Imagin Unit Kit for Phaser 6600 #108R01121

Wired NIC 9C:93:4E:2E:0A:71

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Nov 22, 2016 05:05 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Shandelle Plasker Nov 22, 2016 05:05 PM 
I saw a bit of really white smoke come out. Called
Xerox about it and the technician said this is
very normal. Its smoking due to the paper being
damp or cold. Told her if it makes her
uncomfortable at any point I will call them to
come look at it.
 Add Attachment
Shandelle Plasker Oct 28, 2016 03:36 PM 
She had it off when I went down. Did not see any
dust or smoke coming out of it when I turned it on
and tested it. It could only happen when the
printer is warmed up. The heat is coming from the
fuser which has never been replaced. It most
likely is at the end of its life and needs
replacing. Ordering the part.
 Add Attachment
Amy Anderson Oct 27, 2016 02:05 PM 
Kimber has printer WOU# 20140878[Edit Inv] in her office RWEC 
220. This printer has the pages coming out extremely 
hot. Also while printing Kimber says there is a 
"poof" of wither smoke or dust that the printer lets 
off. She is available until 5 today
Add Attachment