Service Request Ticket - # 61863

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 28, 2016 09:20 AM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20130299[Edit Inv] (opens in a new window) Bldg/Room HL 121
Service Tag Description Wyse P25 zero client 32MB FLASH/512MB #909569-01L
Serial No. 9F2DM606537 Location HL121 Study Room

CPU Teradici TERA2321 PCoIP


OS Unknown Software Microsoft Office Pro Plus 2013 from P0091580, Microsoft VDA subscription from P0091580, VMWare View 5 Premier from P0091580

Wired NIC 00:80:64:B3:32:76

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Oct 28, 2016 11:32 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Oct 28, 2016 11:32 AM 
I checked the VDI client and had no issues.  I 
could not re-create the issue. Janeanne said she 
thinks the popup was from our ISP NERO. She will 
call back if it happens again.  It is most likely 
something related the to users profile but she 
was not sure who the student was.
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Megan Thibeault Oct 28, 2016 11:07 AM 
Task reassigned to John Rushing.
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Amy Anderson Oct 28, 2016 09:20 AM 
Janeanne called saying that a student working in room 121 in 
the library, WOU# 20130299[Edit Inv], was working on the computer on 
internet explorer. The computer started beeping and an error 
message popped up referring to Neuro. They restarted the 
computer and still had the same problem. Janeanne said that the 
student needs the room until 10 today, but someone can come by 
after to take a look.
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