Service Request Ticket

Service Request Information

CONTACT	Name	McMillan, June	Date	Oct 28, 2016 09:45 AM
	Department	Admissions Office	Phone	88197
	Location		Email	mcmillanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130375 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4620DT Printer
	Serial No.	XLV380646	Location	PDR 2023 Giveaway
	Model	4620/DT	Hostname	buffy.wou.edu
	Notes	NOT A STUDENT TECH PRINTER 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.64.3	Ink/Toner Refill	high capacity 106R01535 or standard capacity 106R01533
	Wired NIC	00:00:AA:D8:68:B7

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Nov 29, 2016 02:02 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	Nov 29, 2016 02:02 PM	Drum was bad. Xerox sent me a new one. Delivered the printer back to them. Everything seems good.	Add Attachment
Shandelle Plasker	Nov 22, 2016 05:04 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Nov 22, 2016 05:04 PM	Xerox is sending me a new Drum.	Add Attachment
Megan Thibeault	Nov 09, 2016 02:04 PM	Loaner is in place for now. Shandelle is working on the 4600	Add Attachment
Amy Anderson	Oct 28, 2016 09:45 AM	June called saying that printer located in APSC 408 WOU# 20130375 is printing weird. The letters on the outside of the page are dark, while the letters in the middle of the page are extremely light. The letters are so light that they can barely ready it.	Add Attachment