Service Request Ticket - # 61868

Service Request Information

CONTACT Name Plasker, Shandelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 28, 2016 11:52 AM
Department University Computing Solutions Phone 14018
Location Email peppers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101405[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C17FH58UDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.6 (Snow Leopard) Software Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), Microsoft Office for Mac 2011 license from P0081051, TechSmith - Camtasia for Mac v2.0 for ED from VISA2011002808 TRANSFER to new laptop W#20131011 12-2015 (uninstalled)

Wired NIC C8:2A:14:24:58:0A


Wireless NIC E4:CE:8F:52:70:72


Bluetooth NIC 44:28:60:D7:6E:26

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Nov 01, 2016 08:16 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Nov 01, 2016 08:16 AM 
It is back on the loaner shelf.
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Shina Oladiti Oct 31, 2016 09:41 AM 
Done, prepped and ready for delivery.
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Shina Oladiti Oct 31, 2016 09:31 AM 
Imaging completed. Running updates
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Shandelle Plasker Oct 28, 2016 11:52 AM 
Please re-image the mac I put on your desk with a
stick note of the SR#. The loaner was having
issues with the newest operating system that was
put on it. I Mac is to old to hold the newest OS.

After re-image please make sure it is no longer
acting funny and return it to the loaner shelf.

****This is not a high priority and does not need
to be done now. Just when you get a chance.***
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