Service Request Ticket - # 61878

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 31, 2016 12:05 PM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130050[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL133982E Location PDR

Model ColorQube 8870 Hostname learninglab.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.64.24 Metered Code: 0598 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:1E:8A:39

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Oct 31, 2016 02:18 PM 
Status changed from (1) Pending to (5) Completed
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Tim Taylor Oct 31, 2016 02:18 PM 
Person at desk powered the printer on and off and
now it works. I printed a test page and it worked
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Tim Taylor Oct 31, 2016 02:04 PM 
Task reassigned to Tim Taylor.
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Megan Thibeault Oct 31, 2016 12:57 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Kirsten Fauser Oct 31, 2016 12:05 PM 
Called and said students are having problems 
printing to the printer in located in APSC 401. 
They get an error on their computer when they 
try to print. "non-specific error" appears. 

Available all day.
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