Service Request Ticket - # 61886

Service Request Information

CONTACT Name Brown, Dawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 01, 2016 11:12 AM
Department Business Services Phone 88171
Location Email brownd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20160438[Edit Inv] (opens in a new window) Bldg/Room TODD 221
Service Tag J42TBG2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. J42TBG2 Location Bertha Camacho, TRI

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 18:DB:F2:28:51:F4


Wireless NIC 90:CD:B6:1D:37:DB


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Dec 01, 2016 04:41 PM
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Dec 01, 2016 04:41 PM
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Dec 01, 2016 04:41 PM
Talked to Dawn. she said we can reimage and give
the machine to her. Created a new SR.
 Service Request Ticket - # 62133

Closing this one
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Ranjit Kayastha Nov 08, 2016 04:08 PM
Priority changed from (5) Low Priority to (6) No Response Necessary.
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Ranjit Kayastha Nov 08, 2016 04:08 PM
WOU #20120895[Edit Inv]
This machine is in the OUT Box with a note on it.


Dawn will tell us when we can image it after few
weeks. We need to reimage it then and give the
machine bask to her.
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Ranjit Kayastha Nov 08, 2016 04:05 PM
Priority changed from (1) Highest Priority to (5) Low Priority.
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Megan Thibeault Nov 08, 2016 03:03 PM
Status changed from (7) Waiting for Contact to (1) Pending
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Amy Anderson Nov 08, 2016 10:52 AM
Status changed from (5) Completed to (7) Waiting for Contact
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Amy Anderson Nov 08, 2016 10:51 AM
****This is an email****
Thanks.  Please don't re-image it until I contact 
you.  :)
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Amy Anderson Nov 08, 2016 10:40 AM
Contact changed from Dana Bleakney-Huebsch to Dawn  Brown.
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Amy Anderson Nov 08, 2016 10:40 AM
Contact changed from Dana Bleakney-Huebsch to Dawn  Brown.
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Amy Anderson Nov 08, 2016 10:40 AM
WOU #20120895[Edit Inv]

****This is an email****
Hello,

The above computer was replace with a new laptop today.  The old desktop was 
taken by UCS.  Can you confirm that you have it?  

I can contact you in a couple weeks to re-image it and return it to me.  I 
will then reassign it to one of our student workers.

Thank you,
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Shina Oladiti Nov 08, 2016 09:48 AM
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Nov 08, 2016 09:48 AM
Setup completed.
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John Rushing Nov 08, 2016 09:23 AM
Task reassigned to Adeshina Oladiti.
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John Rushing Nov 08, 2016 09:23 AM
Shina went out to set this up so I am placing this 
in his queue.
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Ranjit Kayastha Nov 07, 2016 03:03 PM
Scheduled for 9am 11/8.
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Ranjit Kayastha Nov 07, 2016 03:02 PM
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Nov 07, 2016 03:02 PM
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Nov 07, 2016 03:02 PM
****This is an email****
Ranjit,

Everything is backed up.

11/8: 9-12:30

11/14: 2-5
11/15: 9-11:45
11/16: All day :)
11/17: 11-4
11/18: 9-3

Let me know what works best for you.

Thanks,
Dana 
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Ranjit Kayastha Nov 07, 2016 12:41 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Nov 07, 2016 12:41 PM
Sent email asking for availability.
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Ranjit Kayastha Nov 07, 2016 11:31 AM
Moved in AD to FacStaff-TRI-Computers
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Ryp Ring Nov 04, 2016 03:53 PM
Task reassigned to UCS Tech.
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Ryp Ring Nov 04, 2016 03:53 PM
**UPDATE IN AD**
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Ryp Ring Nov 04, 2016 03:52 PM
Finished rest of setup, ready to deliver, put it 
back in its bag next to Tricia's desk
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Ranjit Kayastha Nov 02, 2016 04:10 PM
Started Imaging....

The laptop is in the standup desk.
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Courtney Croy Nov 01, 2016 11:12 AM
NEW EQUIP SETUP: A Dell Laptop W#20160438[Edit Inv] and dock 
W#20160439[Edit Inv] are to be set up and delivered along with a 
wireless mouse for Dana Bleakney-Huebsch in TODD 221. 
These are located in ITC 008 on the counter across from the 
storage wall. 
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