Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Disney, Paul	Date	Nov 01, 2016 11:14 AM
	Department	Behavioral Sciences Division	Phone	88546
	Location		Email	disneyp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110154 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34RHZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:83:FF

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Nov 14, 2016 04:52 PM	Paul responded and everything is good	Add Attachment
Tim Taylor	Nov 14, 2016 03:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Nov 14, 2016 03:32 PM	Sent another email asking if his network printers are set up and working.	Add Attachment
Tim Taylor	Nov 09, 2016 08:24 AM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	Nov 09, 2016 08:23 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tim Taylor	Nov 09, 2016 08:23 AM	I forgot to check if he had all the network printers he needed. I emailed him to see if any printers need to be added.	Add Attachment
Ranjit Kayastha	Nov 07, 2016 03:39 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ranjit Kayastha	Nov 07, 2016 03:39 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Nov 07, 2016 03:39 PM	Tim delivered and did the setup. He needs to leave so I am updating the ticket. I updated the inventory too. Closing this Ticket	Add Attachment
Ranjit Kayastha	Nov 07, 2016 02:03 PM	Task reassigned to Tim Taylor.	Add Attachment
Natalie Plasker	Nov 07, 2016 02:03 PM	Called and said hes is in his room until 2:45 if someone can deliver it to him	Add Attachment
Ranjit Kayastha	Nov 07, 2016 12:44 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Nov 07, 2016 12:44 PM	Sent email asking for availability.	Add Attachment
Ranjit Kayastha	Nov 07, 2016 12:43 PM	Moved in Ad to FacStaff-Business & Economics-Computers	Add Attachment
Tim Taylor	Nov 04, 2016 11:48 AM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	Nov 04, 2016 11:48 AM	Put CPU W#20141252 back on counter ITC 008 on the counter across from the storage wall.	Add Attachment
Tim Taylor	Nov 04, 2016 11:47 AM	************************************************ Please update in AD ************************************************	Add Attachment
Tim Taylor	Nov 04, 2016 11:47 AM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	Nov 04, 2016 11:47 AM	Imaging and updating done	Add Attachment
Tim Taylor	Nov 04, 2016 11:01 AM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	Nov 04, 2016 08:03 AM	Task reassigned to Tim Taylor.	Add Attachment
Megan Thibeault	Nov 02, 2016 12:17 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Megan Thibeault	Nov 02, 2016 12:17 PM	Paul would like to have dual monitors setup when he gets his new machine. Please make sure you map his printers too, I think I had to manually map the westhouse one	Add Attachment
Megan Thibeault	Nov 02, 2016 11:22 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Nov 02, 2016 11:21 AM	Task reassigned to UCS Tech.	Add Attachment
Courtney Croy	Nov 02, 2016 09:17 AM	GFA EQUIP SETUP: A CPU W#20141252 and Monitor W#20141034 are to be set up and delivered for Paul. These will be replacing CPU W#20110154 and Mon W#20110174. The new equipment is located in ITC 008 on the counter across from the storage wall.	Add Attachment
Ryp Ring	Nov 01, 2016 04:58 PM	Task reassigned to Ryp Ring.	Add Attachment
Ryp Ring	Nov 01, 2016 04:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryp Ring	Nov 01, 2016 04:57 PM	Task reassigned to UCS Tech.	Add Attachment
Ryp Ring	Nov 01, 2016 04:57 PM	Finished rest of setup and delivered the machine to his office in WEST208	Add Attachment
Megan Thibeault	Nov 01, 2016 04:57 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Nov 01, 2016 02:02 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Nov 01, 2016 01:28 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Nov 01, 2016 01:28 PM	machine is back on student reimage area. Please get this done today!	Add Attachment
Megan Thibeault	Nov 01, 2016 12:18 PM	re imaging his machine now	Add Attachment
Amy Anderson	Nov 01, 2016 11:14 AM	Paul is unable to log into his computer. He had to restart his computer after a power outage.	Add Attachment